Highlands Pharmacy

4932 Moog Rd, Holiday, FL 34690

Phone: 727-626-4084 | Email: [email protected]

Website: https://highlands-pharmacy.com

Effective date: October 12, 2026

Highlands Pharmacy (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, phone, and text messaging (SMS) services, how we use it, and the choices you have.

1. Information We Collect

• Contact information you give us, such as your name, phone number (including mobile number), email address, and mailing address.
• Prescription and health information you or your healthcare provider share with us so we can fill prescriptions and provide pharmacy services.
• Messaging information, including your consent to receive text messages and records of messages we send you.
• Website information, such as your browser type, pages visited, and similar technical data collected automatically.

2. How We Use Your Information

We use your information to:

• Fill and refill prescriptions and coordinate with your healthcare providers
• Send prescription-ready, refill reminder, delivery, and appointment notifications
• Answer your questions and provide customer service
• Process payments and meet legal and regulatory requirements
• Improve our website and services

3. Text Messaging (SMS) Program

If you opt in to receive text messages from Highlands Pharmacy, we may send you messages such as prescription-ready alerts, refill reminders, delivery updates, and appointment notifications.

• Consent: You opt in by giving your mobile number and agreeing to receive texts, either in person at the pharmacy, over the phone, or through a form on our website. Consent is not a condition of purchase.
• Message frequency
• Message and data rates may apply.
• Opt out: Reply STOP to any message at any time to stop receiving texts. You will get one confirmation message, and then no more messages.
• Help: Reply HELP for help, or call us at 727-626-4084.
• Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (like our messaging platform) that help us deliver messages to you.

4. How We Share Information

We do not sell your personal information. We share information only:

• With your healthcare providers and insurance plans, as needed to provide your care and process claims
• With service providers that help us operate (for example, our pharmacy software, messaging, payment, and delivery providers), who must keep it confidential
• When required by law, such as to respond to a subpoena or government request

5. Your Health Information (HIPAA)

Your protected health information is also covered by our Notice of Privacy Practices, which explains your rights under the Health Insurance Portability and Accountability Act (HIPAA). You can ask for a copy at the pharmacy or by calling 727-626-4084.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to staff who need it.

7. Your Choices

• You can opt out of text messages at any time by replying STOP.
• You can ask to see or update the contact information we have about you by calling or visiting the pharmacy.

8. Children’s Privacy

Our website and messaging services are not directed at children under 13, and we do not knowingly collect their information online.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

10. Contact Us

Highlands Pharmacy

4932 Moog Rd, Holiday, FL 34690

727-626-4084

[email protected]